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CUSTOMER EXCELLENCE ANALYST (Ref: CE_ ANALYST)

Avis Budget Group Business Support Centre Kft.
Frissítve : 2014.03.31.
Jelentkezési határidő: 2014.04.30.
Hirdetés azonosító: 791283
lejárt

 

 

CUSTOMER EXCELLENCE ANALYST
(Ref: CE_ ANALYST)

‘Speed up your life with Avis Budget Group BSC’ and join us.
Apply if you speak English fluently.


Tasks

  • Responsible for ensuring high quality customer service reporting for the BSC which enables both the business and the BSC to make effective decisions
  • Designs, and produces high quality data and reports to enable the root cause of customer complaints and queries to be understood and reduced
  • Provides high quality ad hoc reports and analysis as required for senior management and other key stakeholder
  • Participates in a monthly cycle with EMEA representatives to review progress against targets, highlight problems and report on analysis and action planning
  • Identifies trends and issues and feeds these back in a timely manner
  • Participates in specific initiatives to launch new products or improve processes
  • Is responsible for the roll out of specific initiatives within the countries – eg. recognition schemes, communication, training as required

Join us if you

  • Have University or College degree preferably in Economics or Finance
  • Have high level analytic skills, including advanced excel skills
  • Have ability to understand the big picture and maintain good eye for detail
  • Have strong coaching and facilitation skills
  • Have excellent English plus additional European language is an advantage

Our Offer

  • State of the art working environment – Office of the Year Award 2013
  • High-energy and values-driven organization
  • Multicultural environment
  • Professional trainings

 

If you are interested in this position please submit your application by uploading your CV via the link below.

 

 
Kategória
Pénzügy / Számvitel / Kontrolling, Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Régió
Budapest
Pest
 
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