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Customer Complaint Handler


The Adecco Group, the world’s leading provider of HR solutions, is looking for a professional for its partner in the following position:


Customer Complaint Handler



  • Handle complaints of customers for all Business Groups within set time limits, systematically and fairly (appr. 90% of working time)

  • Be the focal point for all forms and formats of complaints including inbound and outbound calls and emails

  • Take ownership of individual complaints from receipt to conclusion, ensuring that all are handled to the highest possible standard of customer care

  • Contact external and internal customers, e.g.sales representatives, distribution center, logistics planners

  • Generate complaints reports and follow-up ongoing complaints

  • Document handling

  • Other logistics related tasks (logistics reports, product fee)


  • University / college degree

  • Good command of the English language, especially in written (intermediate level)

  • Min. 2 years relevant work experience in complaint handling or in similar role

  • Customer oriented attitude, strong problem-solving skills

  • Stress-resistant personality

  • Excellent knowledge of common Microsoft Office applications

  • Good interpersonal, written and verbal communication skills

  • Fluent Hungarian


  What we offer:

  • Excellent working conditions;

  • Great atmosphere with a professional team;

  • Opportunity to use language skills;

  • Regular feedback about your performance;

  • Competitive wages

  • Stable workplace


    If you are interested in the position, please send your CV –s in English and Hungarian to Link megjelenítése with the name of the position and please register yourself at Link megjelenítése.


Munkavégzés helye Budapest főváros
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Szükséges iskolai végzettség Főiskolai végzettség
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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