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www.cvonline.hu

Customer Complaint Handler


  • A hirdetés 367 napja lejárt

 


The Adecco Group, the world’s leading provider of HR solutions, is looking for a professional for its partner in the following position:

 

Customer Complaint Handler

 

Responsibilities:

  • Handle complaints of customers for all Business Groups within set time limits, systematically and fairly (appr. 90% of working time)

  • Be the focal point for all forms and formats of complaints including inbound and outbound calls and emails

  • Take ownership of individual complaints from receipt to conclusion, ensuring that all are handled to the highest possible standard of customer care

  • Contact external and internal customers, e.g.sales representatives, distribution center, logistics planners

  • Generate complaints reports and follow-up ongoing complaints

  • Document handling

  • Other logistics related tasks (logistics reports, product fee)


 Requirements:
        

  • University / college degree

  • Good command of the English language, especially in written (intermediate level)

  • Min. 2 years relevant work experience in complaint handling or in similar role

  • Customer oriented attitude, strong problem-solving skills

  • Stress-resistant personality

  • Excellent knowledge of common Microsoft Office applications

  • Good interpersonal, written and verbal communication skills

  • Fluent Hungarian

 

  What we offer:

  • Excellent working conditions;

  • Great atmosphere with a professional team;

  • Opportunity to use language skills;

  • Regular feedback about your performance;

  • Competitive wages

  • Stable workplace

     

    If you are interested in the position, please send your CV –s in English and Hungarian to E-mail cím megjelenítése with the name of the position and please register yourself at Link megjelenítése.

 

Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Szükséges iskolai végzettség Főiskolai végzettség
Munkaidő tipusa Teljes munkaidő
Elvárt nyelvtudás Angol, Magyar
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