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Credit Services Team Member - Buckinghamshire, Milton Keynes, MK1 1

About the company

Our client provides bespoke managed outsourced services on behalf of their client portfolio- specialising in areas such as Customer Service, Risk Management, Credit Services, Back Office, Telesales and Help Desk for the Financial Sector. Their clients include many of the world's largest banks and building societies across the EMEA region.

Our client has always focused on being brilliant at the basics. They are an innovative organisation who believe that doing business with a meticulous focus and a consultative mind-set will keep them at the forefront of the payments industry

About the role

As a credit services team member you will be responsible for contacting customers who have fallen into arrears with their credit card payments. By assessing their current financial situation through asking probing questions and building rapport with them your main objective will be to collect any outstanding balances or arrange a suitable payment arrangement. It is important that you are able to mirror our clients brand and culture.

About you

As a credit services team member you will ideally have experience of working within a contact centre environment within a credit services/credit control function. You will be able to show empathy and understanding and have strong questioning and negotiation abilities- you will be dealing with sensitive situations and cannot be afraid to ask the customers questions re their situation.

Financial services/Credit card knowledge is essential

You will encompass our client's core values:

Be Insightful- Constantly challenging yourself to go the extra mile for our customers and ensure you provide a first class experience

Be Focused- Stay focused on the customer journey always strive to improve and transform the customer experience

Be Passionate- Foster our values in others as we know synergy forges great relationships and drive to create success for our team and customers

Build Trust- We are as good as our word because we are reliable and ethical - Know the importance of delivering on your promises is paramount.

Agility- Take concepts to reality quickly, efficiently and effectively - demonstrate passion and know - how in all that you do

Our Client wants to hire people that can realise their full potential and progress their careers. To get the best out of you they provide an environment in which you can grow and develop. Their induction and training feed into your ongoing development and their dedicated training and development team are second to none!


- 29 days holiday including bank holidays rising to 33 with length of service

- Holiday purchase scheme- The ability to purchase a max of 5 days extra per year

- Eyecare Vouchers

- Childcare vouchers

- Healthcare

- Cash back for your everyday dental and health requirements

- Contributory pension scheme with matched contributions

- Tax free bike scheme

- Life assurance

- Free on site car park

- Subsidised canteenLink megjelenítése" width="0" height="0" />
Munkavégzés helye Buckinghamshire
Kategória Külföldi munka
Régió Külföld
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