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Credit Control Advisor - Lancashire, Manchester, M21 0

Reports to: Credit Control Manager/ Credit Control Team Leader

Location: Manchester City Centre (M3 5FS)

Salary: £16,000-17,500

Vacancies: 2

Role Summary:

An exciting opportunity has arisen for two Credit Control Advisors to join our rapidly growing, dynamic and fast paced organisation.

The Credit Control Advisor is responsible for ensuring that all clients who have a DMP with MoneyPlus and who are deemed to be in arrears are contacted, furthermore the reason for this established and a payment made where possible. In addition they need to ensure that the client is fully assisted in resolving any non-payment issues when applicable.

Main Duties and Responsibilities:

The Credit Control Advisor will be expected to handle incoming and outgoing calls from/to clients effectively. The Credit Control Advisor will also manage the collection of debt management arrears through a variety of contact avenues efficiently. Using appropriate questioning methods, the Credit Control Advisor will discuss with clients the specific reason or situation for missing payments, whilst providing assistance and accurate information to the client where possible to overcome any issues and take appropriate action.

Other duties involve:

Resolving any outstanding queries or concerns by liaising with other departments to ensure the client is fully assisted and any issues resolved.
Proactively manage retention call backs, emails, texts and transfers
Secure ongoing payment methods to assist the clients in maintaining their relationship with MoneyPlus - reinstate payment methods and ensure that client is fully advised throughout whilst maintain a clear level of support to accommodate any changes
Establishing what solution relating to the DMP would be best placed for the client - Full payment, reduced payment, token payment (other where appropriate)
Explaining to the client the effect of missing payments towards an arrangement can have
Effective communication with the Customer Services department to ensure any communication updates are actioned
Person Specification:

ü Motivated and performs to the highest possible standard
ü Excellent Communicator
ü Can do attitude and a positive outlook
ü Ability to prioritise own workload and work to tight deadlines
ü Accurate and pays attention to detail
ü Strong and flexible work ethic
ü Strong resilience to pressure and workload
ü Previous phone based service roles in a telephone based environment with strong ability to build rapport
ü Strong commercial understanding to enable discussion of other products and services (desirable)
ü Experience in a Debt Management or financial services environment (desirable)

Hours: 35 hours per week


Annual Leave Entitlement of 20 days per annum plus Bank Holidays, rising to 25 with length of service
Training and Development Opportunities
Contributory Pension Scheme
Cycle to Work Scheme
Childcare Vouchers
Employee discounts and cashback across major retailers
Subsidised onsite cafeteria with free breakfast on Mondays
Health Care Cash plan
(Please note that some employee benefits are only available upon successful completion of the probation period.)


MoneyPlus is situated within a short walking distance from the heart of the city centre with Manchester's Arndale Centre, Market Street, Deansgate and Spinningfields within easy reach - areas in which you can locate a wide range of shops, restaurants and bars. MoneyPlus has fantastic access to a wide range of transport links including train, bus and tram services also within walking distance.

About us:

Founded in 1996, MoneyPlus Group is one of the UK's largest and most trusted debt solution companies. Our aim is simple - we believe in providing customers with the best quality advice in a straight forward and honest manner. In addition to our debt solution services, we also offer a range of insurance and legal services to further help our clients and are able to provide money saving utility switching schemes.

At MoneyPlus we are committed to achieving the very highest standards in our sector. We are authorised and regulated by the FCA and are founding members of DEMSA, as such, we are aware of strict codes of conduct and how important reputation and integrity are to any business. We take great pride in our employees and the service we offer and want all our employees to have fulfilling and rewarding careers during their time with us.

Please note that all offers of employment at MoneyPlus Group are subject to pre-employment screening checks which consist of a CRB disclosure and a personal credit check. Providing false or misleading information or unsatisfactory pre-employment checks may result in the offer of a post being withdrawn.

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Munkavégzés helye Lancashire
Kategória Külföldi munka
Régió Külföld
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