For our client, a major telecommunication company with Scandinavian background and offices located in Törökbálint, we are seeking self-starter junior professionals with excellent English knowledge and customer service attitude who are looking for career and development opportunities in a high-tech, multinational working environment.
Responsible for operation and maintenance of voice service related Core Network of our international partners providing high-level customer support and technical assistance in 7/24/365 work shifts and/or on-call service.
Maintain availability of Network Elements in voice core domain
Investigation of network faults (HW/SW, configuration) and customer complaints.
Managing system and service related problems and escalating if necessary
Reporting and tracking of faults towards 3rd line operation or vendors.
Implementing core network expansions and configuration changes, performing work orders received from customers or 3rd parties
Monitoring of performance and taking action to avoid quality degradation
Supporting introduction of new tools and solutions.
Participating in projects, introducing new features, services, connecting new network elements. Validation of test reports provided by vendor.
Operation of related management systems (signalling and traffic monitoring)
Participate in testing of new SW releases, features
University /College degree in Telecommunications or computer engineering with deep Telco experience
Basic IP knowledge
Fluent English both written and verbal (Daily communication with partners and customers will be in English)
Experience in LINUX/UNIX system operations, in SW testing and handling trouble tickets
Relevant work experience (operation/configuration of SBC/MGC/MGW) and basic programming skills are considered as advantage
Excellent problem analysis and problem solving skills
Strong communication, interpersonal and customer service skills
Team player but able to work independently
Ability to complete job assignments in a fast-paced working environment with an accurate, timely and professional manner.