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www.cvonline.hu

Contract and Complaint Management with fluent French or German


  • A hirdetés 1223 napja lejárt

Are you looking for a new challenge? Do you enjoy multitasking activities? Would you like to work for a multinational company?

 

We are looking for You if you speak fluent French or German and English and meet the below requirements.

 

Responsibilities:

Support to Sales department

  • Take care of all service escalations and complaints reported by the Sales department, for example related to products, performance, quality of products etc.
  • Support the Sales department in the pre-sales phase by providing information regarding warranty, service-related processes etc.
  • Work together with the Sales department to prepare project analysis needed for customer visits

 

Customer satisfaction

  • Act as an effective point of contact for customer complaints regarding technical and process escalation while ensuring the best customer satisfaction
  • Act as a point of contact for customers and departments (Sales,ServiceCenter, Marketing etc.) for any kind of escalation

 

Contract management

  • Register and invoiceCSSservice contracts (extended warranties, maintenance agreements) with all required information
  • Manage proof of purchase and warranty disputes
  • Manager is in charge of ensuring delivery to our customers within the entitlement of the contract for a country or group of countries

 

 

 

Further tasks

  • Support the handling of global escalations
  • Act as a point of contact and support Customer Operations Managers in the roll-out phase of new projects
  • Develop and improve processes
  • Provide support to service partners, dealers and distributors

 

Requirements:

  • At least 1-2 years customer  management experience
  • Experience with complaint and escalation management
  • Excellent spoken and written French or German excellent understanding of the language
  • Fluent English
  • Excellent communication skills
  • Team-player
  • Friendly and capable of establishing and keeping very good relationships with customers etc.
  • Capability of communicating on different levels, different positions, empathy
  • Excellent problem-solving skills
  • Basic understanding and usage of MS Office, e-mail and internet (for this position no Siebel orSAPis used, only an internal tool called Queja)
  • English intermediate

 

Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
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