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Contract Administrator with French


  • A hirdetés 564 napja lejárt

Are you looking for a new challenge? Do you enjoy multitasking activities? Would you like to work for a multinational company?

 

We are looking for You if you speak fluent French and English and meet the below requirements.

 

Responsibilities:

 

Billing of Service Contracts

 

Administrator will ensure registration and billing of service contracts in the system for a specific area.

  • Receive purchase orders from end users or channel
  • Analyse and validate completeness and accuracy of information
  • Communicate with the customer (mail / fax / phone) if information is incomplete
  • Communicate with country entities on specific issues
  • Verify / Create Account header in the system
  • Verify credit limit and escalate to country finance and/or sales in case of issue
  • Verify / Create assets
  • Enter entitlement and pricing of assets
  • Validate data to enable billing
  • Monitor rejections

 

Registration of Extended Warranty Cards sold through Packs

 

Administrator will register extended warranty cards returned by customers.

  • Receive coupon from customer
  • Validate information is complete and accurate
  • Communicate with the customer (mail / fax / phone) if information is incomplete
  • Communicate with country entities on specific issues
  • Verify / Create Account header in the system
  • Verify / Create assets
  • Enter entitlement of assets

 

Management of Warranty Disputes

Administrator will investigate and solve cases related to Warranty Disputes.

  • Receive requests from Call Centre Agents
  • Analyze received information
  • Check Customer specifics
  • Update Agreements & Service Requests accordingly
  • Document cases in the Track Codes & transmit Service Requests to the appropriate Groups
  • Release Service Requests within defined SLA’s & target
  • Regularize Contracts according to established procedures

 

Per call quotation validation and per call billing

Administrator will receive and validate per call quote acceptances returned by the customers and will generate per call billing once the printer is repaired.

  • Receive mail / fax from customer accepting quote
  • Validate information and check with call queue
  • Verify / Create Account header in the system
  • Perform payment set-up
  • Initiate service execution

 

Data cleaning and audit reports monitoring

Administrator will be in charge a performing regular database cleaning tasks and will also have to review and validate the audit reports edited by the system.

  • Run customer duplication reports, review and correct database if required (names, address, billing information, etc.)
  • Run asset duplication reports and clean database
  • Receive customer overdue reports
  • Run and review audit trail reports with management

 

 

 

Requirements:

 

  • Fluent English and French language skills
  • 1-2 years experience in services, contract administration or order management
  • Excellent communication skills
  • Team-player
  • Friendly and capable of establishing and keeping very good relationships with customers etc.
  • Capability of communicating on different levels, different positions, empathy
  • Excellent problem-solving skills
  • Basic understanding and usage of MS Office,  e-mail and internet, Siebel

 

 

 

Location:

 

Budapest

 

 

Apply directly to Eszter VIRÁG, Recruitment Consultant, for a short pressure free and confidential discussion on this role or other opportunities. 

Tel: +36 1 8833 517

E-mail: E-mail cím megjelenítése

Web page: Link megjelenítése

Helyek Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Asszisztencia / Adminisztráció
Munkaidő tipusa Teljes munkaidő
Elvárt nyelvtudás Francia, Angol
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