Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt

Contact Center Technology Manager

  • A hirdetés 398 napja lejárt

Bangkok, Thailand

  • Lead CRM and Contact Center technology teams following best practices to innovate technologies and methodologies
  • Work closely with the senior leadership of the customer experience group and the centralized IT and product teams in designing technology solutions to enhance customer experience
  • Manage team responsible for the telecommunication infrastructure (Avaya)
  • Provide coaching, feedback, developmental opportunities, direction and leadership support to team members
  • Develop technology solutions and surveying methods to measure levels of satisfaction both for the customers and customer care providers
  • Ensure solutions meet all standards & IT security compliance for the business
  • Manage cross functional teams and direct management of teams
  • 10+ experience in IT and at least 5 years experience in management gained in customer oriented industries
  • Solid CRM and call center technology industry experience (e.g. Agent desktop, IVR, Telephony / Call Routing systems, social, Chat and Analytics
  • Ecommerce, etc.)
  • Extensive knowledge of Systems Development Life Cycle (SDLC), data infrastructure and integration services
  • Experience deploying contact center solutions (Avaya, Cisco, Genesys, Interactive Intelligence, In Contact, etc.)
  • Strong knowledge and experience in utilizing Microsoft Management Console
  • Experience deployment large scale contact center environments across multiple geographies
  • Excellent presentation skills
  • Excellent written and spoken communication in English – additional language is a plus
  • Strong problem solving skills
  • Strong project management skills
  • Project management certifications
  • CRM / technology solutions certifications
What the company offer:
  • Career opportunity regarding moves within teams and global locations
  • Modern working environment in the heart of Bangkok
Helyek Külföld
Kategória IT / Informatika
Minimális tapasztalat Több mint 5 év
Munkaidő tipusa Teljes munkaidő
Egyéb hasonló állások Önnek
HR Contact Center Advisor

Randstad Hungary Kft.

Are you interested in HR? Can you imagine yours...

Technology Analyst (EMEA)

Randstad Hungary Kft.

Our multinational client is looking for a Techn...

Technology Control Officer

Randstad Hungary Kft.

Our client is one of the leading investment ban...