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Contact Center Team Leader (German Speaker)

Régió: Budapest

PBS International Kft.
Hozzáadva: 2016.09.21.
Hirdetés azonosító: 866283
Contact Center Team Leader (German Speaker)

Country:    Hungary (+36) • Budapest

Description of position:    Work with Policy and Delivery team to ensure the root cause for such issues are identified and addressed

Duties:    Duties:

• Ensure key process issues or problem incidents are timely reviewed with client.

• Ensure escalations raised by employees or HR leaders are timely and appropriately resolved.

• Engage and update client on Transformation projects /initiatives underway to improve overall Delivery and client experience

• Engage client in monthly process interlocks and review process performance metrics, projects, accomplishments, issues, help required and outlook for next month/quarter

• Help build engagement and strong interlock between the HR Partner community and the delivery team. Help educate employees/HR Partners on Contact center tools availability and usage of Contact center services

• Seek periodic feedback ( Quarterly/Annually) from country/region client leaders through formal Client Survey

Requirements, skills:    Required

• Bachelor's Degree

• English: Fluent

•- German: Fluent

Known languages:    Fluent English and German knowledge

Short company info:    Our client is a shared service center based in Budapest. The company is committed to creating a supportive, flexible work environment that gives employees more flexibility and control over their work as an important means to achieve greater work/life balance and enhanced productivity.

What our client offers:

•A multicultural, dynamic and positive team environment

•Continuous development opportunities

•Varied tasks, job roles and possibility to participate in local or international projects

•An attractive working environment

Additional info:    By submitting an application form or sending your curriculum vitae electronically, you will be giving the employees of PBS International Ltd. the approval and acknowledgement to access, handle and record the personal details you have submitted for application and registration processing. During the course of your application and in the future event that a prospective party expresses professional interest in you, we will only forward your details onto our clients upon your exclusive and prior approval.

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