Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt

Complaint Management with fluent French

Are you looking for a new challenge? Do you enjoy multitasking activities? Would you like to work for a multinational company?


We are looking for You if you speak fluent French or German and English and meet the below requirements.





Support to Sales department:

  • Take care of all service escalations and complaints reported by the Sales department, for example related to products, performance, quality of products etc.
  • Support the Sales department in the pre-sales phase by providing information regarding warranty, service-related processes etc.
  • Work together with the Sales department to prepare project analysis needed for customer visits


Customer satisfaction:

  • Act as an effective point of contact for customer complaints regarding technical and process escalation while ensuring the best customer satisfaction
  • Act as a point of contact for customers and departments (Sales,ServiceCenter, Marketing etc.) for any kind of escalation


Contract management:

  • Register and invoiceCSSservice contracts (extended warranties, maintenance agreements) with all required information
  • Manage proof of purchase and warranty disputes
  • Manager is in charge of ensuring delivery to our customers within the entitlement of the contract for a country or group of countries


Further tasks:

  • Support the handling of global escalations
  • Act as a point of contact and support Customer Operations Managers in the roll-out phase of new projects
  • Develop and improve processes
  • Provide support to service partners, dealers and distributors




  • At least 1-2 years call center experience
  • Experience with complaint and escalation management
  • Excellent French language knowledge
  • Excellent communication skills
  • Friendly and capable of establishing and keeping very good relationships with customers etc.
  • Capability of communicating on different levels, different positions, empathy
  • Excellent problem-solving skills
  • Creativity and capability of thinking "out of the box"
  • Basic understanding and usage of MS Office
  • English intermediate level
  • Ability to set the right priorities
  • Excellent organization skills








Apply directly to Zsófia Vizeli, Recruitment Consultant:

Tel: +36 1 8833 553

E-mail: E-mail cím megjelenítése       

Web page: Link megjelenítése


Keep up to date with all my urgent vacancies by adding me as a LinkedIn connection and viewing my monthly vacancy presentation.

Link megjelenítése


Munkavégzés helye Budapest főváros
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
Régió Budapest
Egyéb hasonló állások Önnek
Customer Service (Fluent German) (PE-6858)


A munkáltatóról / About the company Our multin...

German Speaking Customer Service Representative (PE-6758)


A munkáltatóról / About the company Our client...

Sales Support Representative - Polish (M/F)

Nu Skin Enterprises Magyarország Kft.

For our Budapest Office, we are currently looki...