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Complaint Coordinator (French)


  • A hirdetés 622 napja lejárt

 


Complaint Coordinator (French)


 This is an excellent opportunity to work in a well-established international company. Our multinational partner is looking for a Complaint Coordinator with fluent English and French knowledge.

Responsibilities:

  • Managing all service escalations and complaints reported by the Sales department, for example related to products, performance, quality of products etc.
  • Keeping direct contact with dealers, distributors and service partners, and keeping them informed about delays and status updates of their escalation/ complaint
  • Developing and implementing creative solutions for customers
  • Updating knowledge database and document all cases on the system
  • Establishing and keeping good relationships with dealers, distributors, internal departments etc.
  • Providing written official statement on the complaints with the route cause analysis to customers when requested

Requirements:

  • Fluency in English AND French is a must!
  • 2 years’ relevant experience in Front Office position
  • Experience with complaint and escalation management
  • Excellent communication and problem solving skills
  • Friendly and customer-oriented attitude

How to apply:

If you are interested in the above position please send your CV in Word format to the e-mail address below.

Helyek Pest
Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Asszisztencia / Adminisztráció
Minimális tapasztalat 2 év
Munkaidő tipusa Teljes munkaidő
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