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Commercial coordinator (Czech Speaking) 
Grafton Recruitment Kft

Frissítve : 2014.10.27.
Jelentkezési határidő: 2014.10.29.
Hirdetés azonosító: 867090
Commercial coordinator (Czech Speaking)


Our client is a leading provider of agricultural products and solutions. They are seeking a Czech Speaking Commercial Coordinator.

Key responsibilities:
- Manage a portfolio of Customers within the country. Strengthen relationship with Key Accounts, regularly visiting and phoning the Customers
- Proactively provide the information/support to Customers regarding their order/delivery status
- Administrative interface with Customer and Commercial team
- Ensure Customer and Sales Team Satisfaction, measured via KPI's
- Track customer orders and facilitate resolutions of all problems/exceptions to ensure on time delivery
- Define the priorities on deliveries to be passed to Operations team on needed frequency
- Understand customer needs, specific market dynamics and commercial strategy in order to proactively develop actions at country level, to support a complex business and bring competitive edge to market
- Follow up of Returns / Transfers Process
- Main contact for Customers as well as the owner of internal communications with Customer Operations team, Logistics department, Customer Service Development function, Customer Master Data maintenance team and others

Purpose/Scope of the Role
- Customer Service Specialist is the first point of contact of Customers on daily bases, and is responsible for delivering excellent customer service ensuring the smooth flow of Order to Cash processes, meeting business targets, controlling the end-to-end follow up of dedicated Customer's

- Bachelor degree
- 2/4 years experience in services linked with Commercial /Administration/ Logistics / Customer Service or Operations
- Languages - Czech native or proficient, English, customer focus, good communication, results oriented, high sense of responsibility, ownership, proactive, problem solver, able to manage priorities
- Proficient working knowledge Microsoft Office, deep knowledge of Excel



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