Collection Service Delivery Manager

About our partner:

We are looking for an Italian speaking SDM professional for our fast growing multinational partner’s SSC to manage the collection activities in two main European regions as a member of the senior management of the company.



  • Lead a large and dynamic team as a senior second line manager (full scale people management with the assistance of 4-5 team leaders)
  • Act as a member of the senior management team and take part actively in strategic decision-making
  • Provide high level and active stakeholder management with local business units
  • Manage significant process harmonizations and participate in possible future transition projects
  • Ensure service is delivered according to Service Level Agreements
  • Ensure appropriate escalation process and act as a ultimate escalation point for the managed functional area
  • Plan and control financial budget of the managed functional area/cost centre
  • Manage direct reports, facilitating and enabling them to fulfil their roles both as professionals and people managers
  • Ensure business communication is delivered on all level of the managed functional area
  • Plan resources and workforce for standard and peak time, allocate and administer resources
  • 5+ years previous experience in OTC field mainly collection
  • Experience in managing a team of 30+ people
  • Fluency in English and Italian
  • Demonstrate self motivation and initiative Identify opportunities to optimize credit and collection processes
  • Ability to work independently as well as in an international matrix organization
  • Excellent stakeholder management skills
What we offer:
  • Competitive salary and benefits
  • Opportunity to work together with young talents
  • Modern office environment
Munkavégzés helye Budapest
Kategória Pénzügy / Számvitel / Kontrolling
Minimális tapasztalat Több mint 5 év
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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