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Claims Adviser - Lanarkshire, Glasgow, G32 0

Claims Adviser (Full Time)

What being a claims adviser involves
Learn from our extensive range of training. Benefit from our brand new systems. But most of all, put your life experience to good use, helping resolve issues that mean a great deal to our customers.
When a customer's home, possessions, or many other important parts of their life have been damaged, it's someone like you they'll speak to. And that's where your own personal qualities become important.
As part of our close knit team, you'll be
  • Answering a range of calls, from a variety of different customers
  • Tackling all types of insurance claims - from pets to home insurance - across many of our brands, including Direct Line and Churchill
  • Taking a methodical approach to each claim, and working through the process with each customer
  • Keeping an ear out for any details that need further investigation
  • Working with other teams here, as well as third party suppliers, and keeping your customer up to date with any progress.
Skills and qualities you'll need
We want people to draw on their life experience, personality and individual talents. If you have sales experience, so much the better. Whilst we offer training, broadly speaking, we look for:
  • Helpfulness and a passion for customer service
  • Drive and enthusiasm for meeting targets
  • Empathy and understanding
  • A professional attitude
  • PC literacy
In return, we'll give you a great team atmosphere, extensive training, excellent benefits and plenty of opportunities for progression.
Career benefits and rewards
It all starts with a competitive salary, benchmarked against our competitors, which will grow as you do. We've made sure your annual holiday entitlement is attractive too - and what's more, we let you choose the rewards that suit your lifestyle.
  • Total Fixed Pay (inc. Base Salary, Core Benefits and Pension) of £16,162
  • Base Salary of £14,770
That kind of flexibility is a key feature of our benefits package. And there's plenty to choose from, including:
  • Pension funding of 9% of your base salary - you can choose to contribute less or more than this
  • Income protection
  • Life assurance
  • Private medical cover (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
  • Direct Line Group employees can apply for 50% off Direct Line and Churchill home, motor and pet insurance policies
  • We also provide free Direct Line travel insurance and Green Flag breakdown cover to our people.
  • This role may be offered on a permanent or fixed term contract basis
  • Full time hours 35 hour week
  • The opening hours of the centre are: Monday - Sunday, 24 hours a day, your working hours will be between Monday to Friday 07.00-21.00, Saturday 08.00-20.00 and Sunday 08.00-20.00
  • Some evening and weekend work may be required
  • Your actual working hours will be discussed at interview
Who we are
Direct Line Group is an organisation with a clear vision: to be the best retail general insurer. We have market leading positions in the UK in personal lines motor and home insurance. We're home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.
Selection Process
Our application process has been designed to make joining us as smooth a transition as possible, it not only provides us with the information we need to decide whether you're the right person for the job, but also to make sure we're right for you. Get more details on our application process here .
Step 1: Quick online application - During your online application, we'll be gathering information about you before asking you to complete some quick online tests. Firstly, a questionnaire to consider how you fit with our organisational behaviours and values, followed by an aptitude test to assess your accuracy skills.
Your Online Application will take less than 30 minutes. You can save your application and come back to it if you don't have time but please make sure you complete your application within 14 days.
Step 2: Telephone interview - The telephone interview is just a short 15 minute conversation with a member of our resourcing team, for them to get a feel for why you've applied for the role and the skills you have to do it well.
Step 3: 'Experience insurance' assessment - This is a chance for you to come in for a face-to-face meeting to find out more about Direct Line Group and the role you have applied for, as well seeing the office you've applied to work in. This stage involves a formal interview with a manager from the business area, and a short role play exercise.
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Munkavégzés helye Lanarkshire
Kategória Külföldi munka
Régió Külföld
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