A munkáltatóról / About the company
Our client is a worldwide provider of IT and Business services. Their fast growing operation in Budapest is looking for new candidates for Chinese Speaking Service Desk Analyst - Level 1 position.
Pozíció részletezése / Position overview
Seeking an associate to provide 1st level multilingual infrastructure and application support for an international customer in Mandarin / Chinese.
Service Desk Agents is providing multilingual infrastructure and application support for an international customer. The Service Desk is the Single Point of Contact for the employees of our customer and all IT related problems will be reported to this team via email, phone, chat or web interface.
The primary objective is the administration and translation of the incoming issues and requests. All problems, incidents or service requests should be resolved on the level of the service desk or escalated to higher level resolver groups.
This is a technical role where the candidate should provide Level 1 End User IT support, instruct users on usage of software, announce urgent/important information from IT group, receive and assign software, hardware and network requests to the appropriate IT team.
• Fluent Mandarin language knowledge
• English intermediate language Knowledge
• Good knowledge of Windows operating systeam, Microsoft Office, Microsoft Outlook and other standard softwares
• Ability to work in night-shift (Monday to Friday 2:00AM and 2:00PM CET, winter time between 1:00AM to 1:00PM) possible work weekends according to the Chinese work calendar.
• Customer Service and/or technical skills
• Service Desk experience
• Knowledge of coputer hardware/peripherals and printers
• A colourful and dynamic work environment with a great diversity of people, cultures and business areas
• An open culture that improves the quality of life
• Learning and sharing that helps you to progress both professionally and personally
If you are interested in the position above, please send your English CV in MS Word format to Szűts Judit E-mail cím megjelenítése
Please rest assured that your personal details will be dealt with in a professional and confidential manner.