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Change Manager - Germany

Régió: Külföld

PBS International Kft.
Hozzáadva: 2016.09.25.
Hirdetés azonosító: 886977
Change Manager - Germany

Country:    Germany (+49)

Description of position:    • Responsible for managing changes made to the non- live estate and live estate to agreed timelines and ITIL process

Duties:    Duties:

· Promote compliance and control for the end to end Change Management Process.

· End to End ownership and management of:

• standard change requests (internal/external)

• non-standard change requests (internal/external)

• Bid support requests (external)

• delivery requests (internal/external)

· Continuous optimisation of workflows to implement change requests more efficiently

· Coordination of CAB meetings and approval of change requests

· Coordinate and agree risk-/ downtimes with customers (internal/ external) and inform all stakeholders

· Carry out change billing activities incl. creation of non-standard change request offers to customers and the creation of change billing reports for the billing department

Requirements, skills:    Required Experience

· University degree (computer science, business administration, engineering) or comparable experience

· Several years of professional experience in a Change role

· Basic understanding of Information- and Telecommunication business and technologies

· Knowledge of the company's standards and processes

· ITIL and/or ISO20000 knowledge

· Project management experience

Role based Skills

· Customer, team, and goal-oriented thinking and acting

· Able to own complex changes and manage through to completion

· Strong service-oriented attitude

· Analytical- and structured way of working

· Problem solving and optimization oriented

· Persevering and resilient

· High degree of reliability and cost awareness

· Ability to think outside the box

Known languages:    Fluent German and English knowledge

Short company info:    Our client is a multinational company, which is currently building a new centre of excellence in Budapest.

Additional info:    By submitting an application form or sending your curriculum vitae electronically, you will be giving the employees of PBS International Ltd. the approval and acknowledgement to access, handle and record the personal details you have submitted for application and registration processing. During the course of your application and in the future event that a prospective party expresses professional interest in you, we will only forward your details onto our clients upon your exclusive and prior approval.

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