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Cash Collection and Dispute Management Team Leader

  • A hirdetés 1315 napja lejárt

Job Summary:


Our client is looking for a Candidate, who would Supervise and support Cash Collection and Dispute management activities within the team, from invoicing of the order to Cash Collection, for a group of EMEA Countries (about 2-3 countries) . Moreover the candidate will support the Cash Collection and Account Receivable reporting for countries within the team with EMEA management. He/she will be responsible for split of activities between company locations, secure that the set targets for Cash Collection and Dispute Management are met and to contribute actively to process improvement & harmonization.


Key Responsibilities:


  • Review of aging reports and monitor the progress of cash collections on a regular basis
  • Conduct weekly team meetings.
  • Monitor the performance of Cash Collectors against individual cash goals set and guide them in meeting and exceed their cash targets
  • Attend Conference calls with Clients and Customers to ensure issues and disputes in cash collections are escalated timely and appropriately
  • Call customers with identified issues for faster resolution, be the first level of escalation for cash collectors
  • Analyze and send out regular account statements for customers included in own portfolio and request and document in SAP promise to pay received
  • Proactively support month end payment with action plans
  • Regularly check and make sure customer data is up to date
  • Follow up Credit requests through appropriate reports
  • Provide copies of accounting documents if needed (invoices, credit memos)
  • Support actions on disputed invoices and make sure payment is received
  • Provide information to customer on accounting documents to secure payment
  • Categorize and follow up disputes such as debit notes, partial and unapplied payments
  • Liaise with Cash Collectors partners on activities
  • Analyze and action the AR Delinquency report





  • University Degree (Logistics, Economics)
  • 2 to 3 years or people management experience in Customer Relationship management, Account Receivable or Cash Collection in an international environment
  • Experience in Customer Relationship management in an International environment
  • Experience of Cash Collection or similar experience in Sales Administration/Order to Cash will be a plus
  • Fluent English
  • Good analytical skills
  • Sense of priorities
  • Ability to act quickly in case of issue
  • Pro-activity & autonomy
  • Well organized
  • Rigorous in all operations & in data management
  • Resistant to stress
  • Good Communication & interpersonal skills
  • Drive change management
  • Good knowledge of MS Office (Word, Excel)
  • SAP experience would be a plus


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