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Call Centre Team Leader - Manchester, City, M22 4SY

Salary: £15,000-£17,000 per annum, plus bonuses and 2 pay reviews a year.

The Role
We are looking for a dynamic, experienced, customer service supervisor with the determination, energy and drive to achieve personal and team targets. With a 'hands on' approach the customer service supervisor will cover team motivation, training, call monitoring, employee compliance and managing personnel issues. It is imperative that the customer service supervisor is an excellent people motivator and can inspire the team to perform at the highest levels.

•Assisting the team manager with day to day running of the team
•Call monitoring to raise call standards and develop advisor skills
•Resolving customer escalations by indentifying the problem and providing a solution
•Making sure every one of our customers puts the phone down happy

Hours: Monday to Friday, 9.00am - 6.00pm.

Skills and Experience Required
•At least 12 month's managerial experience within a call centre or telecoms type role.
•Excellent people management skills
•Self motivated with strong organisational skills
•Excellent customer care skills
•Ability to work in a fast paced environment
•A fun outgoing outlook

Why Work For Us?
Unicom is committed to giving the highest standards of customer service and we achieve this through the ongoing development of our employees. This is reflected in various awards including Investors in People, Customer First and Customer Excellence. We currently provide line rental, telephone calls, broadband, mobiles, and directory enquiry services to over 100,000 business customers

This is the ideal role for manager looking for a new challenge with a company offering genuine career progression and excellent development prospects. If you care about delivering exceptional customer service this is the company for you.

•Personal Incentive Bonus Scheme (Up to 10% salary bonus per annum)
•Two salary reviews per annum
•Up to 33 days holiday per annum
•Excellent promotional opportunities to help you fulfil your potential
•Full and comprehensive three week introductory training in the role
•Continued training to help develop skills and abilities
•Training Support Scheme
•Work for an Investors in People accredited company

How to Apply
Due to the high number of applicants only exceptional CV's will be considered. If you are interested in taking advantage of this exciting opportunity please follow the designated link to our website and complete our short application form.
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Munkavégzés helye Manchester
Kategória Külföldi munka
Régió Külföld
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