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Call Centre Representitives - Newcastle Upon Tyne

What we`re looking for

Due to Vertu Motor's continued success and growth we are expanding our contact centre to ensure we continue to provide the best possible motoring experience to all of our valued customers.

As a small professional operation. this isn't your conventional call centre. There's a family feel, a pace and buzz that comes from being involved in one of the fastest growing Motoring Organisations around. Constantly evolving, you can feel the energy and difference as soon as you step through the doors.

Like us, you know that sales isn`t just about simply selling - it`s about building warm, trusted relationships. Sure it`s about meeting targets. But more importantly, it`s about identifying what customers really want and need, then matching our products to their needs. We`ll look to you to provide advice and guidance on how our customers can benefit from the Products and Service Plans offered by Vertu Motors Plc.

Excellent inter-personal and selling skills are essential. Ideally you will be organized with a flair for administration. You MUST be a good team player with excellent communication skills and the ability to sell, sell sell.

We are looking for individuals who possess the following attributes:

Influencing and Selling Skills
Good Literacy & Numeracy Skills
Customer Focus
Good Communication Skills
IT Literacy

This role offers excellent hours: 40 hours per week between Monday to Friday with 1 Saturday per month.

We are looking for at least 15 new colleagues to join us as soon as possible. We are running a recruitment event at 5.30pm on 4th June 2014. To book your space please apply online today.

Role & Responsibilities

The key responsibilities of this role are as follows:

Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that means Customers would not consider using our competitors.

Maximising Profit Per Customer Visit:
Product Sales: To actively and professionally promote all ancillary products to achieve targets set by your Manager every day.

Up Sell: To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.

Data Quality: To accurately and vigorously collect, manage and input all customer contact and vehicle data into the Kerridge system to maximise the quality and content of the customer database.

Customer Follow-up: To maintain contact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed and their custom retained.

What You Can Expect

If you are successful you can look forward to JOB SECURITY, on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, free parking, childcare voucher scheme, share incentive plan, vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply today.Link megjelenítése" width="0" height="0" />
Munkavégzés helye Newcastle Upon Tyne
Kategória Külföldi munka
Régió Külföld
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