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Business Support Team Leader

On behalf of our global Partner we are actively looking for an experienced Business Support manager who will lead and support the Business Operation Team of Point of Sales Acquiring product line in Hungary



Business Support Team leader


  • Managing Team resources to ensure smooth running of day to day operations
  • Delivering detailed analytics on business status and trends towards management and customers
  • Owning and maintaining service descriptions and preparing procedural documentation, customizing and optimizing them based on changing needs
  • Supporting the financial product and services of Euronet from back office / business aspect
  • Advanced business analytics for different domains
  • Ensuring product rollout and growth by following operational tasks as per SLA
  • Vendor contact, performance analysis of vendors
  • Reconciliation, dispute management tasks
  • Providing regular agreed reporting of service SLAs, communicate those with Service Manager, and customers when applicable
  • Being escalation point for operational issues
  • Owning the "quality of service"
  • Constantly collecting customer feedback and acting accordingly in order to meet or exceed customer expectations.





  • IT, Economics or Engineering background nice to have
  • Strong analytical, process driven mindset
  • Data mining, data analysing experience
  • To understand clear instructions, build own solution path
  • Project management experience as participant not as manager
  • Basic ITIL understanding is helpful
  • English knowledge
  • Presentation skills
  • Analyst experiences from financial/banking field nice to have



For further information of the role please contact

REED Specialist Recruitment

Luca Szabó


E-mail cím megjelenítése

Bajcsy-Zsilinszky út 12. Budapest, Hungary

Tel: + 36 1 88 33 561 (Direct)

Munkavégzés helye Budapest főváros
Kategória IT / Informatika
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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