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www.cvonline.hu

Business Excellence Analyst


  • A hirdetés 1041 napja lejárt
For our multinational partner we are looking for a
Business Excellence Analyst

Location:
Budapest
Responsibilities:

  • Ensures high quality customer service reporting which enables the business to make effective decisions
  • Designs and produces high quality data and reports to enable the root cause of customer complaints and queries to be understood and reduced
  • Provides high quality ad hoc reports and analysis as required for senior management and other key stakeholder
  • Operates in close collaboration with a team of Customer Excellence leads to improve the customer experience
  • Participates in a monthly cycle with EMEA representatives to review progress against targets, highlight problems and report on analysis and action planning
  • Identifies trends and issues and feeds these back in a timely manner
  • Coaches country representatives to understand the data and plan the most appropriate actions
  • Participates in specific initiatives to launch new products or improve processes

Requirements:

  • 3-5 years experience gained in business reporting (e.g. KPIs)
  • University or college degree preferably in Economics or Finance
  • Excellent English language skills
  • Advanced Excel skills
  • High level analytic skills
  • Ability to understand the big picture and maintain good eye for detail
  • Ability to work with people at all levels of the organisation
  • Strong coaching and facilitation skills
  • Excellent presentation skills

What we offer:

  • Competitive salary and benefits
  • Modern office environment, easily accessible workplace
  • Career opportunity
Helyek Budapest
Kategória Pénzügy / Számvitel / Kontrolling
Minimális tapasztalat 3 és 5 év között
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