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Business Analyst - GI/GAPTS, IRT

Régió: Budapest

PBS International Kft.
Hozzáadva: 2016.09.24.
Hirdetés azonosító: 949388
Business Analyst - GI/GAPTS, IRT

Country:    Hungary (+36) • Budapest

Description of position:    Main role is to provide 1st level support on IRT (WW level) and GI/GAPTS systems for all Europe end-users, and to be an interface between service provider teams and customers in any issue handling or project related works.

Duties:    • Support means technical and business support as 1st entry point in service support team in case of incidents which are reported by customers;

• Representing customers in change requests (IR, APAR) are raised by them;

• To support the operation of IRT and GI/GAPTS system based on system strategy, defined by application owner;

• Following the defined application, client service, IGF and global IBM strategy;

• Coordinate test activities for CoE users in case of IRT and GI/GAPTS releases based on project leaders instructions;

• Education of customers for using of IRT and GI/GAPTS systems, managing the newcomer education for all new end-users for IRT and GI/GAPTS. Searching the areas and looking for the gaps where any education is needed, make proposal for it in line with business directives.

Requirements, skills:    • Bachelor's Degree

• At least 1 year experience in IT and finance experience

• English: Fluent

Preferred: Information Technology

Known languages:    English: Fluent

Short company info:    Our client is one of the world's largest multinational information technology firm's.

Additional info:    By submitting an application form or sending your curriculum vitae electronically, you will be giving the employees of PBS International Ltd. the approval and acknowledgement to access, handle and record the personal details you have submitted for application and registration processing. During the course of your application and in the future event that a prospective party expresses professional interest in you, we will only forward your details onto our clients upon your exclusive and prior approval.

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