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Business analyst for IT Service Catalogue ITIL (Order management) (Szeged) 
IT Services Hungary Kft.
Hozzáadva: 2016.09.23.
Hirdetés azonosító: 1025702
Keeps in touch with the client and the catalogue management team and supplier systems Analyses the new demands to change or to add new catalogue items into the production chain Participation in the implementation Based on the demands, maps the possible solutions and their feasibility creates prototypes Creates and agrees specifications with all stakeholders Implementation review, quality check Support the editorial process for the catalogue content Create and agree interface specifications in terms of supplier systems
MSC or BSC degree in IT or Economic field 1-3 (junior) years relevant experience (requirement gathering and analysis) IT knowledge (basic understanding of functionalities) Fluent English knowledge, Excellent communication and presentation skills Self-confidence communication with the customers and the developers Experience in: BMC Remedy AR System 8.0/ BMC Remedy IT Service Management/ Cloud Lifecycle Manager/ BMC Atrium Orchestrator is an advantage but not a must. Advantages:Basic level of German (tools only available in German) ITIL v3 (esp. Order Management) processes know how Project Management experience Personality requirements: Proactive Customer-oriented approach Conflict management Intercultural experience System approach, precision Task-orientation Quick understanding of complex problems Good teamplayer attitude Willingness to travel (travel occasionally)

Application - IT Services Career Site

IT / Informatika
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