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Business analyst for IT Service Catalogue ITIL (Order management) (Debrecen) 
IT Services Hungary Kft.
Hozzáadva: 2017.02.23.
Hirdetés azonosító: 1044632
  • Keeps in touch with the client and the catalogue management team and supplier systems
  • Analyses the new demands to change or to add new catalogue items into the production chain
  • Participation in the implementation
  • Based on the demands, maps the possible solutions and their feasibility creates prototypes
  • Creates and agrees specifications with all stakeholders
  • Implementation review, quality check
  • Support the editorial process for the catalogue content
  • Create and agree interface specifications in terms of supplier systems
  • MSC or BSC degree in IT or Economic field
  • 1-3 (junior) years relevant experience (requirement gathering and analysis)
  • IT knowledge (basic understanding of functionalities)
  • Fluent English knowledge,
  • Excellent communication and presentation skills
  • Self-confidence communication with the customers and the developers
  • Experience in: BMC Remedy AR System 8.0/ BMC Remedy IT Service Management/ Cloud Lifecycle Manager/ BMC Atrium Orchestrator is an advantage but not a must.


  • Basic level of German (tools only available in German)
  • ITIL v3 (esp. Order Management) processes know how
  • Project Management experience

Personality requirements:

  • Proactive
  • Customer-oriented approach
  • Conflict management
  • Intercultural experience
  • System approach, precision
  • Task-orientation
  • Quick understanding of complex problems
  • Good teamplayer attitude
  • Willingness to travel (travel occasionally)

Application - IT Services Career Site

IT / Informatika
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