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Bulgarian Speaking Customer Service Desk Agent

ESAB is a global manufacturer and a recognized industry leader of welding and cutting solutions, delivering product and process innovations to serve the worldwide marketplace. The company’s Shared Service Centere was launched in 2009, located in Budapest, close to the West Railway Station. ESAB Europe SSC employs more than 200 people who provide business support in customer service, supply chain, finance and IT field. ESAB offers complex and challenging jobs, a great work environment, competitive salary and opportunity to develop and implement promotion and training to work.


We are looking for a Bulgarian Speaking Customer Service Desk Agent


The CSD Agnet main responsibilities are to handle incoming customer emails, calls, to key orders in our system and follow up of those, work with the sales representative and supply chain, logistics and credit control teams. Our customers are generally not end users, they are customers who has been working with ESAB for a long time.


  • Answering customer inquiries and requests (via phone and email)
  • Assist/support customer on Internet and WEB applications
  • Sales order processing
  • Daily contact with supplying units and DCs
  • Monitor delivery status
  • Manage returns, credit notes, complaints and warranty issues
  • Provide support to Local Sales team and internal/external customers
  • Understand local market specifics and follow environmental changes
  • Maintain customer master data liaising with CDM
  • Support Sales activities according to agreed process
  • Work towards reaching team and individual KPI’s
  • Follow LEAN working principles, continuous improvement

Qualifications, Experience and Skills

  • Excellent spoken and written communications skills in Bulgarian and Hungarian
  • 2+ year of experience in related field (Supply Chain, Logistics, Customer Service)
  • Excellent communication and relationship building skills
  • Good command of English language
  • Fluent in writing and speaking local supported language(s)
  • IT Systems literate (Office Automation tools)
  • Highly Customer Focused
  • Work under pressure and meet deadlines

Apply directly on the email address below.

Munkavégzés helye Budapest
Kategória Beszerzés / Logisztika / Szállítás, Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Minimális tapasztalat 2 év
Munkaidő tipusa Teljes munkaidő
Régió Budapest, Pest
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