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Billing Deputy Team Leader


  • A hirdetés 763 napja lejárt

Our Client is a major Telco provider. We are looking to recruit a customer service minded professional to their growing business department and searching for a Deputy Team Leader to its Billing Team.

 

 

Tasks:

  • Managing operations against SLAs and KPIs and financial targets;               
  • Acting as a deputy of the Team Manager in operational questions in his/her absence;
  • Acting as a 1st level escalation point
  • Acting as a subject matter expert in the area of the team
  • Creating and managing training plans and process documentation               
  • Keeping daily contact with in-country teams and stakeholders
  • Implementing best practices in the team; 
  • Supporting the implementation of new systems, business policies and process;  
  • Providing regular operational reports to the stakeholders

 

Requirements:

  • Bachelor’s degree
  • Minimum 2-3 years of relevant experience
  • Fluent English knowledge
  • Strong People Management skills
  • Excellent problem solving skills
  • Good IT skills - MS Office / Excel
  • Customer oriented mind-set
  • Excellent soft skills and communications skills
  • Proactivity and sense of responsibility

 

How to apply:

If you are interested in the above position please send your CV in Word format to E-mail cím megjelenítése e-mail address.

 

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