| A pozíció leírása: |
|
We are looking for motivated, outgoing, and sales oriented individuals who want to offer our Customers an unparalleled customer experience over the phone. Assisted Sales Advisors will provide inbound and/or outbound sales support for consumer product orde |
|
|
| Feladatkör, felelősségek: |
|
Assisted Sales Advisors will provide call related services including, but not limited to, the following specific activities:
• Providing pre-sales consultative solutions, which explain features and advantages of products to Customers who call our online store;
• Selling and providing sales support for consumer products to drive incremental revenue while ensuring the highest level of Customer Satisfaction Survey scores;
• Presenting to the public a strong working expertise in all Supported Products (now and in the future) as measured by call quality reports, call audits;
• Adopting culture of innovation and quality in all Customer interactions;
• Capturing all required customer data elements in internal systems following training and operational procedures; and
• Maintaining a general awareness of products strengths in the industry.
The Ideal Candidate for Assisted Sales Specialist will be expected to:
• Learn about the product and become an expert on the product features and related accessories;
• Provide consultative solutions to customers based on their needs
• Understand how to leverage multiple sources of information to stay current on product features and technology changes
• Understand how to appropriately set customers’ expectations after they have placed their order, e.g., „what happens next,” to ensure a favorable end-to-end purchase experience;
• Enter new Sales orders into the appropriate system(s) accurately;
Working Environment
• Function comfortably in a fast-paced, performance-based call center environment where calls are monitored, recorded, and assessed.
• Flexible schedule, ability to work nights or weekend hours. |
|
|
A munkakör betöltéséhez
szükséges tapasztalat,
végzettség: |
|
Experience Required
High school diploma (Bachelor degree is a plus);
Professional verbal and written communication skills;
Technical aptitude (computer literate, able to quickly learn how to look up information);
Ability to work in cross-functional teams.
1-2 years experience in Sales or Customer-service is a plus;
Required: Fluent excellent English.
Any other additional European language is a plus.
Required
High School Diploma/GED
At least 1 year experience in technical skills / experience
English: Fluent |
|
|
| Nyelvtudás: |
|
Fluent English knowledge |
|
|
| A megbízó cég profilja: |
|
International Shared Service Center – based in Budapest. |
|
|
| Egyéb: |
|
Please send your application in English with salary request. |
