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Apprentice Credit Management Advisor - West Midlands

Are you a good listener, someone who can quickly build good relationships? Are you confident, self-motivated and enjoy working within a friendly team? Are you keen and conscientious and would you like an opportunity to develop your career and to earn bonuses? If the answer is yes then we are sure you will enjoy working at Severn Trent as a Credit Management Apprentice

The Inbound & Outbound Chase team fits into the Credit Management department, which is part of the Customer Relations Directorate within Severn Trent.
As a Credit Management Apprentice you will be responsible for dealing with incoming calls from customers who are in debt with their water and sewerage charges, and outbound dialling some customers to chase for payments of outstanding water and sewerage charges.
You will also be responsible for ensuring all written communication is responded to for the same group of customers. These customers will have probably received a County Court Claim and possibly a County Court Judgment. Therefore, excellent communication and negotiating skills together with a positive attitude and willingness to be flexible is essential to this role.

As a Credit Management Apprentice, you will undertake the Customer Service Apprenticeship. This consists of the following qualifications:
• Customer Service NVQ Level 2
• Key Skills in Communication, Application of Number, Information and Communications Technology
• Certificate in Customer Service Level 2

The department covers a working window of 7am to 10pm Monday to Saturdays. These hours are based on a four week rolling rota where you can currently expect to work 5 late shifts (11:30 or 12:00 till 8:00pm) over a 4 week period. You will also work one Saturday in every six weeks, with a day off in the preceding week to the Saturday, to compensate.

You will:
• Work as part of a team receiving telephone enquiries from customers. You will also be making outbound calls to customers.
• Work with the customer to identify the most appropriate resolution to their query at first point of contact.
• Be responsible for responding to written queries and updating customer accounts
• Ensure that regulatory requirements and internal standards are met with

• Excellent communication skills - listening, questioning, spelling/grammar, accuracy.
• Good telephone manner, with the ability to put people at ease.
• Desire to own and drive own development working alongside line manager and mentor.
• Self motivated to learn on the job and undertake the Customer Service Apprenticeship qualifications in own time.
• Ability to follow instructions
• Good numerical skills
• IT literate with good keyboard skills
• Confident, reliable and self-disciplined
• Works well in a team, being supportive, team spirited and showing respect for others
• Positive and enthusiastic attitude
• Practical and logical with a desire for problem solving

• 5 GCSE minimum C grade including English and Maths, or equivalent.

Additional Information:
The starting salary will be £13,657 rising to £16,809 after successful completion of probationary period (after 7 months), completion of Apprenticeship and passing the Technical Assessment. On top of the basic salary, there is the potential to earn up to £2,000 per year through a discretionary Performance Bonus

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.Link megjelenítése" width="0" height="0" />
Munkavégzés helye West Midlands
Kategória Külföldi munka
Régió Külföld
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