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Application support analyst 
Bluebird International ZRt.
Frissítve : 2017.07.30.
Jelentkezési határidő: 2017.08.18.
Hirdetés azonosító: 1136671
lejárt
IT SERVICES FEJLÉC

Responsibilities

  • Providing engineering support for the core technologies that are key to the main e-commerce platform
  • Global incident resolution (working the with latest web and mobility technologies)
  • Coordination with internal support groups
  • Escalation to middle and upper management
  • Participation in on call rotation
  • Coordinate root cause analysis
  • Conduct post mortem reviews
  • Provide post implementation support
  • Reporting and statistical analysis
  • Incident trend analysis
  • Develop periodical incident reports
  • Focus on process improvement and Customer Service experience
  • Requirements

  • Bachelor’s degree in IT related discipline
  • About 2-5 years’ experience in relevant role
  • Highly preferred: experience in the support of e-commerce solutions including mobile applications
  • Strong analytical skills, dedication, attention to detail, ability to excel under pressure
  • Excellent English
  • Advantages

  • MS Office, E-commerce solutions, GBOK, HPE SM9, ITIL process, Dynatrace Gomez, Adobe Omniture, HTML, Jive, Teamsite, Magnolia, WCS, jQuery, AngluarJS, RESTful, JSON, Internet browsers (Internet Explorer, Firefox, Chrome)
  • MS Visio, Oracle database, MS SQL, Mongo DB, Umbraco, Java, PL/SQL, TOAD, MS SharePoint, Autosys, Linux OS, Windows OS
  • Kategória
    IT / Informatika
    Régió
    Budapest
     
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