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Application Manager

Régió: Budapest

PBS International Kft.
Hozzáadva: 2016.09.23.
Hirdetés azonosító: 886975
Application Manager
Country:    Hungary (+36) • Budapest
Description of position:    Manage a team of technical product and service specific specialists for the company.
Duties:    Duties:
• To take ownership of the consolidated technical response to major incidents where severe impact on the user community is encountered, and direct proceedings to recover service
• To build a strong link between the Hub and in country technical support peers to ensure services are delivered consistently and efficiently to all customer contracts
• To gain and maintain a detailed understanding of the end to end service solution in place for the specific contracts supported both from the strategic hubs, and interface with the functional technical support teams in country to ensure their knowledge remains current and to a high standard
• To provide technical leadership to the Operational teams including Application, Infrastructure, Oracle, and SQL DBA support
Requirements, skills:    Qualifications:
· ITIL Service Management Foundation certified
· Educated to Degree standard or 6+ years exposure to the management and support of IT Service for the company
· Industry standard technical qualifications related to the technologies deployed
· Significant experience of operational management on large complex systems and multi vendor platforms.
· Ability to provide Technical, Management and Inspirational Leadership to achieve demanding targets in a diverse
Supplier / customer environment.
· High levels of understanding of complex services, aligned to ITIL service management certification.
· Understand and adapt to changing business directions adapting own and teams deliverables to the new priorities.
· Understands relevant business issues and the organizational operating procedures, and connect these to work priorities.
Known languages:    Fluent English knowledge
Short company info:    Our client is a multinational company, which is currently building a new centre of excellence in Budapest.
Additional info:    By submitting an application form or sending your curriculum vitae electronically, you will be giving the employees of PBS International Ltd. the approval and acknowledgement to access, handle and record the personal details you have submitted for application and registration processing. During the course of your application and in the future event that a prospective party expresses professional interest in you, we will only forward your details onto our clients upon your exclusive and prior approval.
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