Application Manager (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2016.10.20.
Hirdetés azonosító: 1024709

  • Leads major incidents, acts as the coordinator between the Resolution Teams and the Client Management
  • Coordinates problem tickets on management level, tracking of RCA
  • Takes responsibility for the deadlines determined by clients
  • Leads effective incident management meetings
  • Informs the clients and the Service Delivery Management via appropiate channels
  • Ensures all allocated actions/responsibilities and supervises documentation including updates in ServiceCenter
  • Participates in the Change/ Incident Resolution Teams meeting to explore the potential deficiencies
  • Prepares impact analysis in cooperation with the service provider groups
  • Ensures the review of incident records
  • University/College degree in the field of IT
  • At least 3-5 professional experience in similar field (application management, incident handling, 2nd/3rd level support)
  • Confident English knowledge
  • Oracle SQL, ORACLE (3-5 Years)
  • Red Hat Linux as User
  • JBOSS administration
  • 3 tier architecture, J2EE
  • ITIL
  • Usage of Trouble Ticket management tools like ARS
  • Business knowledge of CRM, Billing would be an advantage



  • RADIUS / DIAMETER protocol knowledge
  • GGSN (Gateway GPRS Support Node) – Interface to AAA, GI Interface
  • AAA knowledge (authentication, authorization, accounting)
  • Knowledge of the packet core of mobile communication


Personality requirements:

  • Good problem solving skills,
  • Willingness to travel,
  • Teamwork,
  • Good communication skills

Application - IT Services Career Site

IT / Informatika
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