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www.cvonline.hu
Application Administrator 
IT Services Hungary Kft.
Hozzáadva: 2017.02.23.
Hirdetés azonosító: 994454
lejárt
FELADAT

Generic accountabilities:

  • Operative interface between Service Delivery Management, Customer, Development, Vendors and other  delivery units
  • Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in    order to maintain service to customers according to given quality KPIs.
  • Plans, controls and is responsible for complete application-based request fulfilment.
  • Support and consult Service Delivery Management
  • Coordinates incident, problem, change, escalation management and operational documentation
  • Coordinates customer-driven and / or technical changes during service lifecycle
  • Coordinates change  approval in face of all Change Advisory Boards

 Job specific accountabilities:

  • Functional steers whole service chain for  small to medium applications/services
  • Independently executes standard tickets to provide service according to KPIs.
  • Support Junior Administrators to spread knowledge level in the team and develop their skills.
  • Responsibility for service asset- and configuration management 
  • Support project and other deliverables in order to fulfil KPIs and management requests
  • Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization
PROFIL

Jelentkezés - IT Services Karrieroldal
 

Kategória
IT / Informatika
Régió
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