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www.cvonline.hu
Application Administrator (Windows - Junior) (Budapest/Debrecen/Pécs) 
IT Services Hungary Kft.
Hozzáadva: 2017.04.27.
Hirdetés azonosító: 1067072
lejárt
YOUR TASK
  • Receives and opens tickets
  • Establishes the competency regarding the ticket; accepts, rejects or forwards the ticket to the place of solution
  • Provides 2nd level support
  • Solves some more complex, not standard problems, and escalates more complex issues
  • Updates the tickets
  • Communicates with the client (UHD/ 1st level or directly with the client’s IT professional) about the solution of the ticket, informs OPM, SDM, Last Level about the status of the ticket
  • Closes the ticket, documents the solution
  • Provides data to internal and external parties requesting reports
  • On call duty following the schedule
YOUR PROFIL
  • University / College degree in IT field or relevant work experience
  • advanced German and basic English knowledge
  • responsible, flexible, stress tolerant personality
  • willingness to work in a team
  • Basic ITIL Knowledge
  • Ticketing System, MS Outlook, MS Word and Excel knowledge

Application - IT Services Career Site
 

Kategória
IT / Informatika
Régió
Budapest
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