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www.cvonline.hu
Application Administrator (Tel IT) – File Services (Debrecen) 
IT Services Hungary Kft.
Hozzáadva: 2017.04.23.
Hirdetés azonosító: 991638
lejárt
YOUR TASK
  • Accept and resolve fault notes or tickets
  • Determinate the competence of the fault note, accept it, decline it or forward to the solution’s area
  • Provide 2nd level support, solve the easier problem what to him/her getting, escalate the solving of complex problems   
  • Hold the fault notes or tickets up-to-date
  • Communicates with the client (UHD/ 1st level or directly with the client’s IT professional) about the solution of the fault notes or tickets, informs OPM, SDM
  • Last Level about the status of the ticket
  • Close the fault note, document the solution
  • Works according the application, support lifecycle
  • On call duty is possible (following the schedule)
YOUR PROFIL
  • High level education (scientific/specialized knowledge) or professional experience / IT degree is an advantage
  • Precise, logical, structured thinking
  • Reliable, team-worker
  • 1st level experience is an advantage
  • Knowledge of the practical application of specialized (generally non-theoretical) methods, techniques and processes is required
  • Excel and Outlook knowledge
  • System approach (WIN XP OS until today)
  • Advanced English language, German language is an advantage
  • Experience with File services, Group and Homeshare and Roaming Profile
  • Design, plan and implement deployment or migration

Application - IT Services Career Site
 

Kategória
IT / Informatika
Régió
Debrecen
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