We are recruiting a new collegue for our partner to join their professional team as
Apple Solution Consultant
The ASC is an Apple employee who serves as the Apple business manager and influencer in a Resellers store. The ASCs role is to grow Apple product sales and add-on business in the store. He or she is held accountable for sales performance by providing excellent customer service, giving 1:1 and 1:many product demonstrations, and ensuring all Apple fixtures and merchandising elements are up to date and maintained according to Apples standards. The ASC is also responsible for training the Resellers staff on Apple products and Apple Shop merchandising and maintenance standards. Other key responsibilities include providing business insights and identifying opportunities.Feladatok:
- Promoting Apple products and solutions by communicating the benefits and values of the products through product demonstrations.
- Conducting 1:1 and 1:many (where applicable) product demonstrations using World Wide developed demo scripts for guidance.
- Building a community of loyal Apple customers who will come back to consult the ASC on future Apple purchases.
- Acting as a promoter of the Apple brand to the Resellers staff /management, and keeping them engaged and up to date on Apples latest and greatest products.
- Understand what the Resellers business goals are and link Apples goals to theirs.
- Identifying and maintaining a virtual team of key staff members who the ASC will train and transform into Apple Professional / Experts. The training of the virtual team is critical, as the ASC will depend on this group to support Apples business in every way.
- Ensuring all merchandising elements (including demo content, as well as all 2D and 3D elements) are up to date and follow Apple worldwide standards.
- Providing daily care and maintaining tidiness according to World Wide guidelines, also submitting maintenance requests when needed through iForms/Xpedex (or equivalents).
- Flag to his/her manager any maintenance issues with any Apple merchandizing execution in the store.
- Monitoring performance results and inventory levels.
- Monitoring regular competitive/trend tracking.
- Providing insightful feedback that will help to further develop and improve upon Apple Shop performance.
- Business acumen;
- Extraordinary customer service skills;
- Adaptive and solution based approach to selling;
- Excellent communication skills (written and verbal);
- Strong presentation / group demo skills;
- Ability to translate techno speak into laymans terms;
- Leadership and influencing others;
- Self drive and ability to work autonomously;
- Strong problem solving abilities.
- A high standard of values, ethics, integrity, and trust.
- Sell-through goal attainment on monthly and quarterly levels;
- Year over Year growth in Apple Product and Beyond the Box sales in the assigned Point of Sale;
- Level of interaction with Resellers store staff.
- Excellent customer feedback, and loyal customers who return to the store for Apple needs and questions.
- Converting customers who wouldnt ordinarily consider a Mac or other Apple product.
- Excellent scores in quality control survey and mystery shopping audits.
- Number of Apple Professionals with APP level on ASTO
This job description gives guidance to the main tasks and responsibilities of the role. It is not exhaustive and is subject to change.
Work Location: Budapest
We are looking forward to your English CV with salary expectation to the following address: E-mail cím megjelenítése