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Animal Healthcare - Customer Response Executive

 

Introduction

We are looking for  German or Swedish or Dutch or Danish speaking candidates who will work on animal healthcare service desk support.

Function

  • Receive inbound calls from current and potential customers, Veterinarians.
  • Place outbound follow-up calls to current leads
  • Answer questions about the product details, the company, and issues with account for the customers
  • Works at our Call Center answering customer inquiries.
  • Assists the Call Center Manager in training other call center agents
  • Confirmation of the accuracy of VedDRA coding of reported adverse events, concomitant drugs (suspect; concomitant; historic; International Non-proprietary Name) and concurrent diseases following BAH's global coding rules.
  • Forwarding cases to Quality check
  • Assessment of AE reports (primary cases and follow-ups) for seriousness, global expectedness and causality of all serious and non-serious adverse events in animals (including withdrawal period issues, environmental AEs, suspected lack of expected efficacy and suspected transmission of infectious agents)

Requirements

  • Bachelor in Veterinary science / Bachelor of Science preferred
  • Fluency in English and German or Swedish or Dutch or Danish
  • Excellent interpersonal, written, and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
  • Must possess and be able to demonstrate strong influencing and closing skills

Closing date
2017-01-31 12:00:00

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