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Animal Healthcare - Customer Response Executive

 

Animal Healthcare - Customer Response Executive

Introduction

We are looking for Polish or French or German or Swedish or Dutch or Danish speaking candidates who will work on animal healthcare service desk support.

Function

  • Receive inbound calls from current and potential customers, Veterinarians.
  • Place outbound follow-up calls to current leads
  • Answer questions about the product details, the company, and issues with account for the customers
  • Works at our Call Center answering customer inquiries.
  • Assists the Call Center Manager in training other call center agents
  • Confirmation of the accuracy of VedDRA coding of reported adverse events, concomitant drugs (suspect; concomitant; historic; International Non-proprietary Name) and concurrent diseases following BAH's global coding rules.
  • Forwarding cases to Quality check
  • Assessment of AE reports (primary cases and follow-ups) for seriousness, global expectedness and causality of all serious and non-serious adverse events in animals (including withdrawal period issues, environmental AEs, suspected lack of expected efficacy and suspected transmission of infectious agents)

Requirements

  • Bachelor in Veterinary science / Bachelor of Science preferred
  • Fluency in English and Polish or French or German or Swedish or Dutch or Danish
  • Excellent interpersonal, written, and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
  • Must possess and be able to demonstrate strong influencing and closing skills

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