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Analysts (SEO) in IT support


  • A hirdetés 1302 napja lejárt


We’re hiring an Analyst (SEO) in IT support

 


As a Unisys (Service Excellence Office) Analyst you will:

  • Analyzing trends and performance results
  • Review client statistics – maintain awareness and understanding of client SLAs and KPIs and their calculation definition
  • Examine operational and reporting (client) issues
  • Standardize practices across accounts
  • Provide recommendation, action for optimizing the working practice on the respective area (service desk, request management, etc).
  • Build and maintain efficient working relationship between SEO (Service Excellence Office) and other delivery units, particularly knowledge management, service and service delivery management, service desk operations, request management operations

Requirements:

  • At least 2 years’ experience in managed  IT services organization (IT helpdesk)
  • College degree or above, preferably in statistics
  • Six Sigma Green Belt certification or similar is an advantage
  • Excellent verbal and written skills of English
  • French, German, Russian or Italian is a nice-to have

Job Specific Skills:

  • Strong analytical and observational skills
  • Able to identify data quality issues
  • Good communication skill
  • Proficient in Microsoft Excel, Outlook, Power Point, SharePoint, Visio, and Word, experience with Minitab is preferable
  • Good documentation skills, Solid organizational and time-management skills
  • Stress resistant
  • Ability to coordinate multiple activities
  • Ability to plan and deploy business process initiatives
  • Flexibility to work extended work schedules as required, Travel as required 

Our offer:

  • Competitive compensation package
  • Training and career opportunities
  • Inspiring international, environment in Budapest

Apply Today:

Via mail:

E-mail cím megjelenítése

or

Register on our website: Link megjelenítése


Explore Opportunities at Unisys and Join our Talent Community at: jobs.unisys.com

Helyek Pest
Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
IT / Informatika
Minimális tapasztalat 2 év
Szükséges iskolai végzettség Főiskolai végzettség
Munkaidő tipusa Teljes munkaidő
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