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Analysts (SEO) in IT support

Unisys Global Services Hungary (UGSH) opened its Budapest office in January 2007 and a second office in Pécs in 2012 - providing business process outsourcing and technical help desk services to its prestigious clients across Europe.

 We are currently looking for talented individuals for

Analysts (SEO) in IT support

Key Qualifications:

  • At least 2 years’ experience in managed  IT services organization (IT helpdesk)
  • College degree or above, preferably in statistics
  • Six Sigma Green Belt certification or similar is an advantage
  • Excellent verbal and written skills of English
  • French, German, Russian or Italian is a nice-to have

Job Specific Skills:

  • Strong analytical and observational skills
  • Able to identify data quality issues
  • Good communication skill
  • Proficient in Microsoft Excel, Outlook, Power Point, SharePoint, Visio, and Word, experience with Minitab is preferable
  • Good documentation skills, Solid organizational and time-management skills
  • Stress resistant
  • Ability to coordinate multiple activities
  • Ability to plan and deploy business process initiatives
  • Flexibility to work extended work schedules as required, Travel as required

Key responsibilities:

  • Analyzing trends and performance results
  • Review client statistics – maintain awareness and understanding of client SLAs and KPIs and their calculation definition
  • Examine operational and reporting (client) issues
  • Standardize practices across accounts
  • Provide recommendation, action for optimizing the working practice on the respective area (service desk, request management, etc).
  • Build and maintain efficient working relationship between SEO (Service Excellence Office) and other delivery units, particularly knowledge management, service and service delivery management, service desk operations, request management operations

In return, we offer a competitive compensation package and the exciting opportunity to be part of a rapidly growing international company. Successful applicants can look forward to training and development possibilities, as well as challenging career prospects.

 If you would like to join us, please register on our website: Link megjelenítése or via mail E-mail cím megjelenítése and write the position’s name into the subject field.

Munkavégzés helye Budapest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás, IT / Informatika
Minimális tapasztalat 2 év
Szükséges iskolai végzettség Főiskolai végzettség
Munkaidő tipusa Teljes munkaidő
Régió Budapest, Pest
Egyéb hasonló állások Önnek
Hulladék-előkészítő csoportvezető (Referenciaszám: PJ4972)

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