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ADMINISTRATIVE SUPPORT AND CUSTOMER SERVICE ASSISTANT


  • A hirdetés 881 napja lejárt

ADMINISTRATIVE SUPPORT AND CUSTOMER SERVICE ASSISTANT (ROAD FREIGHT)

 

RESPONSIBILITIES

  • Support the colleagues in the daily administrative tasks.
  • Creation and modification of the orders, files, and transports in SAP.
  • Transmit and update the order informations within the system of our customer.
  • Handle and react fast, taking appropriate actions to the different enquiries.
  • Deal with planning departments of our internal agencies, or with external hauliers to coordinate the shipments.
  • Be the direct contact with our customers and offer them effective solutions.
  • Assist our customers in any other requests (special orders, invoicing issues, etc…)
  • Register complaints and damages, follow-up the progress of them, and suggest alternative solutions.
  • Monitor the communication & documentation flows (EDI, announces, manifests, Customs documents, etc…).
  • Fill in and update failure reports and review those with the correspondents.
  • Help preparing the monthly performance reports.

SKILLS AND EXPERIENCE REQUIRED

  • English: Strong verbal and written communication skills
  • 2+ years of experience in International Freight Forwarding linked with Customer Service experience, preferably Road Freight field
  • Customer-oriented spirit is imperative for this position
  • Trustable behavior and pro-activity towards customers are essential
  • Aptitude to work autonomously and under pressure
  • Flexibility and ability to define priorities
  • Dynamic and self-motivated
  • Work in a positive attitude with the other members of the team
  • Confident with MS Office
  • Knowledge of SAP highly appreciated

WHAT WE OFFER

  • Multinational company
  • Young and continuously growing agency
  • Be part of a dynamic team, and working within good atmosphere
  • Modern environnement

PLACE OF WORK

BILK Logistic Center; BUDAPEST XXIII

Helyek Pest
Budapest
Kategória Asszisztencia / Adminisztráció
Beszerzés / Logisztika / Szállítás
Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Minimális tapasztalat 2 év
Munkaidő tipusa Teljes munkaidő
Elvárt nyelvtudás Angol
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