Account Director - Cheshire, Stockport, SK1 1
Our high profile retail client is currently seeking to immediate appoint an experienced Account Director as a senior member of their team. The appointment will carry overall responsibility for customer service delivery and operational excellence.
As Account Director you will be responsible for all aspects of the management, development and delivery of the company communications - from customer relationship development and strategic development, through to briefing and execution. The role will encompass the day-to-day management of the client account business, the development of the customer relationships and liaison with internal departments and approved suppliers. This includes the management and development of a dedicated Account team.
As Account Director you will also be responsible to communicate, track and achieve all financial information in line with agreed SLAs and KPIs and proactively deliver a plan of continuous improvements to the customer for delivery of cost savings and process efficiencies.
- Build and maintain strong relationships with key decision makers in the client organisation, identify customer needs and deliver
- Manage members of the dedicated team, ensuring that the "Account" customer's needs are addressed effectively and professionally
- Ensure results of any customer satisfaction survey and general customer feedback is acted upon where necessary
- Drive new opportunities and maximise new business wins, highlight to CSD
- Provide operational excellence
Required Knowledge Skills and Experience:
- Print and project management experience (extensive)
- Ability to build relationships and develop new business
- Committed, resilient and prepared to work extra hours as required
- Service minded, proven customer management skills
- Experience of working in an environment where priorities are constantly changing and manage change
- Team worker, with positive outlook who can inspire and motivate team
- Experience of constantly seeking solutions
- Must be computer literate, appreciate the advantages of technology
If you have been an Account Director to large clients within the RETAIL space and value the proposition above, please send us your "detailed" CV immediately.
PLEASE ENSURE THAT YOU HAVE INCLUDED ALL OF YOUR EXPERIENCE AND ACHIEVEMENTS IN YOUR APPLICATION/CVLink megjelenítése" width="0" height="0" />