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3rd level Desktop support

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2015.09.24.
Jelentkezési határidő: 2015.10.01.
Hirdetés azonosító: 950222


3rd level Desktop support
3rd level Desktop support position is open at our client who is a prestigious multinational company. They are seeking for new colleagues for their expanding office in Budapest. This is an exciting opportunity for a talent who are not afraid of to join a new and vibrant team.

The responsibilities of the 3rd Desktop support specialist are the following:

• Manage incidents using HP Service Manager
• Start troubleshooting once incident has been reported
• Analyse reported issues, if required on-site. Direct customer support
• Diagnosis of technical support issues and diagnosis of issues for escalation
• Hardware and software troubleshooting
• Hardware and software build and configuration
• Install, configure, maintain and troubleshoot local PC
• Collect and analyse log files, send to vendor for further analysis
• Install test environments to reproduce the reported failure
• Establish interconnection to additional involved services
• Open support calls to vendors if no solution can be found due to missing detailed knowledge (based on maintenance contracts in place for each product)
• Decide if a bug fix or a new version needs to be deployed
• Participate in the daily business of IT projects (if required)

In order to fulfil this position you need to have at least 3 years’ experience in Technical Support environment (Hardware and Software) as a 3rd Level Agent, fluent knowledge of English and excellent customer care skills.

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