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2nd level Service Desk Analyst

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.02.26.
Jelentkezési határidő: 2016.10.15.
Hirdetés azonosító: 1073055

2nd level Service Desk Analyst

If you

- have the passion to become a 2nd level Service Desk Specialist
- have a good command of German and English
- besides you would like to gain new impressions by a worldwide information technology services and solutions company, who provides business process outsourcing and technical help desk services to its clients across Europe...

...please read further! ↓↓↓

Feladatok:

-Be responsible for second level/advanced technical support for telephone agents
-Windows OS configuration, administration and troubleshooting, software installation
-In case of a technical escalation provide support to agents and Technical Support Specialists
-Handle calls and assume call responsibility when required and ensure entry of appropriate information in the call tracking software
-Perform required troubleshooting

Elvárások:

-1-2 years of experience as Service Desk Agent/Analyst
-Fluency in German, good knowledge in English
-Ability to solve technical problems
-Strong customer and team-focus
-Excellent communication, coaching and teaching skills
-Self-starter and pro-active

Amit kínálunk:

-Professional trainings
-Flexible cafeteria package
-Multinational environment, multicultural teams
-Fruit day every other week, recreation room
-Language courses in the office

Jelentkezés:
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