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2nd Level Helpdesk Analyst

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2015.06.26.
Jelentkezési határidő: 2015.07.08.
Hirdetés azonosító: 927596


2nd Level Helpdesk Analyst
English Speaking 2nd Level Service Desk Analyst job is at our multinational partner, who has a small, newly established Service Desk in downtown Budapest. They provide IT infrastructure and full scale of IT solutions to their B2B clients all around the world.
The company offers a modern and pleasant working atmosphere and the possibility of being a part of a newly established service desk team.

As a 2nd Level Service Desk Analyst you will be responsible for providing more complex IT support to variety of users forwarded by the 1st level team through ticketing system. You will follow up incidents in connection with Microsoft software, password reset and other upcoming issues related to the IT infrastructure. Your job will resolve queries in line with the set SLAs and KPIs in order to meet client’s expectations. Your job will be collecting queue-monitoring information and creating reports helping to improve the department’s performance. You will also follow up whether incidents have been solved, and ensuring the customers satisfaction while communicating with both external and internal stakeholders via phone and email.

In order to successfully apply for the 2nd Level Service Desk Analyst position you need to have at least 2 years of experience in a service desk position and excellent English language skills. Good knowledge of Microsoft programs, excellent communication skills and customer oriented attitude are also required.

If you are interested in this role or in a similar position, please apply with your English CV.

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