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2nd level German speaking Service Desk Agent

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2015.07.16.
Jelentkezési határidő: 2015.07.28.
Hirdetés azonosító: 950224


2nd level German speaking Service Desk Agent
German Speaking 2nd level IT Helpdesk Agent position is open at our client who is a prestigious multinational company. They are seeking for new colleagues for their expanding office in Budapest. This is an exciting opportunity for a talent who are not afraid of to join a new and vibrant team.

The responsibilities of the 2nd level IT Helpdesk Agent are the following:

• Provide higher level technical engineering support to users and colleagues as part of the customer service
• Complete administrative duties including holiday, sickness and overtime request procedures in a timely and accurate manner.
• Handle application testing and integration, image design, server support and installations.
• Perform tasks relating to varied customer accounts, provide customer desk side and site support
• To assist the Service Management Team with technical aspects and liaise with Team Leaders and Managers on different projects.
• Train and develop less experienced colleagues
• Ability to work under pressure in a quickly changing environment, to take ownership of, and progress incidents to resolution
• Able to travel and work in shifts.

In order to fulfil this position you need to have at least 1 years experience in Technical Support environment (Hardware and Software) as a 2nd Level Agent, fluent knowledge of English along with a fluent level of German language, and excellent customer care skills.
Munkavégzés helye: Budapest

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