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1st line Technical Support Team Leader

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.11.12.
Jelentkezési határidő: 2017.11.01.
1st line Technical Support Team Leader

Tired of taking incoming calls? Do you have good people management skills? It is time to benefit from your technical support background and join one of our multinational partners to build a career as 1st line Technical Support Team Leader

Pozíció leírása / Job description

Tired of taking incoming calls? Do you have good people management skills? It is time to benefit from your technical support background and join one of our multinational partners to build a career as 1st line Technical Support Team Leader
- Manage, motivate and lead the team of 1st line technical support providers
- Handle complex business cases, escalations
- Make sure the team meets SLAs and shows good performance
- Meet customer's needs and take responsibility for business decisions
- Evaluate the team members, do performance reviews and give feedback
- Focus on objectives and solve ad-hoc problems

Elvárások / Requirements

- Service Desk experience, at least 3 years
- English AND Italian OR German business level knowledge
- Ideally team leader background but SMEs, seniors or team coaches are also more than welcome
- Well-organised and flexible personality
- Strong people management skills, motivating, positive attitude

Amit kínálunk / Offer

- Multinational environment
- Competitive benefit package
- Career opportunity
- Positive, supportive environment

Randstad Hungary Kft.
1024 Budapest
Lövőház utca 39.
Tel: +36 1 411 2090
www.randstad.hu

 
Randstad Hungária Kft. logó
Kategória IT / Informatika
Régió Budapest
Minimális tapasztalat -
Szükséges iskolai végzettség -
Vezetői engedély Nem szükséges
Munkaidő -
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