Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt
www.cvonline.hu

1st Line Service Desk Agent

HSA Kft.

Hozzáadva: 2017.11.16.
Hirdetés azonosító: 831261
 
 

 

Our partner  is looking for candidates for the following position

 

1st Line Service Desk Agent

 

Key Tasks and Responsibilities:

  • To provide 1st line technical support to external candidates via phone and email
  • Make effective use of procedural, informational, and technical documentation
  • To be proactive when dealing with user issues
  • Respond to enquiries from clients and help them resolve their hardware or software incidents
  • Ensure that all customer contacts are handled in a timely and effective manner within the SLA

 

Skills and attributes required:

  • Excellent communication skills (both written and oral) in English + at least one more foreign language
  • Excellent customer service skills, problem solving skills
  • Good knowledge of Microsoft based operating systems and peripherals - such as desktop and network printers/copiers.
  • Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint  
  • Good understanding of PC hardware set-up and configuration
  • Good attention to detail
  • Ability to work in team
  • Ability to effectively gauge urgency of incident
  • Ability to apply creativity to resolving issues
  • Willing to work in shifts

 

Languages:

  • English + German or French or Dutch or Spanish

 

Location:

  • Debrecen

 

In case you are interested in the above described job, please send your CV to the given email address mentioning the position title in the subject field!

Egyéb hasonló állások Önnek
Service Desk Agent (Budapest)

IT Services Hungary Kft.

Wir bei ITSH identifizieren uns als Gruppe, die...
Budapest


IT Service Desk Agent

HAYS Hungary Kft.

Your new company: Our partner, who is a multina...
Budapest


IT Service Desk Agent

Randstad Hungary Kft.

We are looking for IT Service Desk Agents for o...
Budapest