1st Line IT Helpdesk in SHIFTS (French OR German)

Our multinational client is a prestigious telecommunication company with worldwide presence, for which we are looking for 1st Line IT Helpdesk specialists in 7 x 24 shifts to their Budapest-based business services center.

Feladatok:

- Responding to inbound telephone calls from customers and recording all actions taken to effect resolution of customer problems
- Contacting customers directly, providing notification of error conditions, and updating on existing problem conditions
- conducting first level analysis and contacting other technical departments if it is necessary
- working on the customer service helpdesk and answering and pro-actively making calls to resolve customer issues
- Managing supplier activities (driving/escalating 3rd party agents to dispatch and repair faults to meet SLAs

Elvárások:

- Fluent English AND one of the following European languages: German, French
- Customer Service experience, in helpdesk environment
- IT/Network background (but Network background is preferred)
- Ability to work in 7/24 shifts (including morning, afternoon and night shifts)
- Advantage: ITIL awareness, Cisco knowledge, TCP/IP

Amit kínálunk:

- Development programs and traingings
- Multinational environment, job rotation and further career opportunities
- Dynamic team
- Excellent salary and benefit package

Jelentkezés:
Online regisztrációs lap kitöltése és önéletrajz feltöltése a Randstad honlapján