For one of our IT partners we are looking for a
1st level helpdesk analyst
- Answers calls within stated time guidelines.
- Analyses and interprets client inquiries to ascertain and solve issue.
- Provides accurate and creative solutions to client problems meeting all pre defined quality measurements.
- Escalates calls within stated guidelines.
- Provides information, advice or instruction in response to client inquiries.
- Provides a high degree of client satisfaction in all work undertaken.
- Receives and records client inquiries and processes paperwork/systems relevant to client queries.
- Liaises internally to enable client queries to be answered and problems solved.
- High level foreign language knowledge: English and French/Spanish/German/Italian
Knowledge and Experience
Typically high school qualified with or without a relevant technical qualification or work experience.
Working place: Budapest
Applying for the job:
If you are interested, send us your Hungarian and English CV to the following e-mail address: E-mail cím megjelenítése
Közvetítési nyilvántartási szám: BPM/01/3619-1/2015-974
Adatkezelési nyilvántartási szám: NAIH-72575/2014.